• Jewelry Guides banner

    • What is your return policy?

    If for any reason, you are not completely satisfied with your order, you may return it within the first 14 days of shipment for a full refund or exchange. To return an item, just follow the Return Procedures listed below:

    1. Contact our Customer Service department at 281-501-3810 Monday-Friday 11 AM-5 PM or send an e-mail to info@devillefinejewelry.com.
    2. Advise the representative that you wish to return your order- You will receive a RAN ( Return Authorization number) number.
    3. All refunds will be processed within two weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.
    Improperly packaged items:

    Items sent to our office without a RAN number packages shipped beyond the 14-day return period, and packages that are poorly packaged or uninsured will be refused receipt.

    Damaged and Used Items:

    Returned merchandise must be undamaged and in “new and unused condition.” Items showing visible signs of wear or alteration by a jeweler other than DEVILLE FINE JEWELRY will not be accepted.

    Eternity bands and tension rings:

    Eternity bands and tension rings usually cannot be resized and must be completely remanufactured.

    Special orders and Custom Orders:

    Special orders or Custom Orders cannot be returned.

    • Do you have an upgrade policy?

    Yes. Any diamond can be exchanged for 100% credit towards a new diamond purchase valued at least 2x the original amount. The diamond being upgraded must be in original condition and accompanied by original laboratory grading document.